Report a bug or send an idea
DISTRYB is in beta: we're shipping constantly, and the fastest way to get something fixed is to tell us. There are two ways, and both land in the same place.
The "Report an issue" button
At the top of every dashboard screen there's a green BETA bar. On the right of it is Report an issue — click it from wherever the problem is and the dialog opens on top of the page you're on. It's also in the ? (Help) menu.
Fill in:
- What kind — something broke, something confusing, an idea or request, or "this worked well" (genuinely useful — it tells us what not to break).
- How much it's costing you — blocking, annoying, or minor. This is what decides what gets fixed first, so be honest.
- Details — what you did, what happened, and what you expected instead.
- Screenshots (optional) — up to 3. Paste one straight in with Ctrl+V (Cmd+V on a Mac), drag a file onto the dialog, or click the picker. For anything visual, a screenshot is worth a paragraph.
Or just tell PLUG
PLUG can file it for you. Say what happened in plain language — "the invoice total is ignoring my case discount" — and PLUG will ask for anything it still needs, read the report back to you, and file it once you confirm. It'll give you the reference number. If a screenshot would help, use the Report an issue button instead, since a chat message can't carry one.
PLUG will try to actually solve it first — plenty of "bugs" turn out to be a setting — so you may get your answer instead of a ticket, which is faster anyway.
Your reference number
Every report gets one, like FB-8K2QD1. Quote it to us and we can pull up exactly your report. The dialog also lists your recent reports and where each one stands:
- Open — filed, not yet looked at.
- Triaged — we've read it and agree.
- In progress — someone is on it.
- Resolved — shipped or answered.
- Won't fix / Duplicate — we've decided against it, or it's already tracked elsewhere.
What to send where
- Something on DISTRYB is broken, confusing, or missing → report it here.
- A problem with a specific order or invoice (wrong quantity, short shipment, a bill you dispute) → that's between you and the other business. Use Message on the order or invoice. Reporting it here won't reach them.