Placing & managing orders
Wholesale (B2B) orders connect a buyer to a seller. Every order is compliance-checked against state three-tier law before it's created, so you can only transact where it's legal.
Placing an order
From your catalog or the buyer dashboard, add products and submit the order. DISTRYB validates the transaction (state paths, the seller's license, the buyer's standing) and stamps the order with its line items and totals.
Your minimum order
Set it under Orders → Order Settings. It is the one setting there that can refuse somebody's order: anything below it is rejected at checkout, on every order you receive, whether or not you ever publish a public catalog.
Three answers, and they are not the same:
| You set | What happens |
|---|---|
| Blank | Nothing is published and nothing is enforced. Nobody has said. |
| $0 | Published as a commitment that you have no minimum. |
| A figure | Orders under it are refused at checkout, and the figure is published. |
If you publish a wholesale catalog, the figure appears on it — My Catalog → Public Catalog shows it read-only and links back here, because the rule belongs to your orders rather than to your marketing. Delivery days are the opposite and are set on that page: nothing enforces them, they are simply a published claim about when you run your routes.
Changes to your minimum are recorded in the change log, alongside every other wholesale price change.
Order collaboration
Each order has a shared workspace between the buyer and seller:
- Chat — a conversation tied to the order, kept on the order itself. It is separate from your Messages inbox: open the order to read or reply. To raise it with the other business in Messages instead, open their card from the order and choose Message — that opens your conversation with them, with the order attached.
- ETA & status — the seller can set an estimated ship date; status changes post into the chat automatically.
- Stock & backorders — out-of-stock items are still orderable as make-to-order and flagged as a backorder.
- Expedite — the buyer can request a rush; the seller offers a fee; once accepted it rides onto the invoice.
Tracking orders
Both sides see the order move through its stages (pending → accepted → shipped → delivered/paid). Producers see the sell side of their trade; buyers see the buy side — the same order, framed for each party.
Delivery
The seller marks an order Delivered — with Mark delivered on your own delivery, Mark as delivered on one sent by carrier, or Change status…. That one step puts the items into the buyer's inventory and emails the buyer. There is nothing for the buyer to confirm: the buyer's order shows Delivered — added to your inventory.
- Photo (optional). When marking Delivered, the seller can Add a photo of the order at the door or on the counter — on a phone it opens the camera. It is never required; an order with no photo is delivered just the same, and if a photo fails to upload the order is still marked delivered.
- Who sees it. The photo shows on the order for the buyer and the seller, and nobody else. It is also in the delivered email.
- Sent by carrier. If the label was bought on the shipping account you connected under Connectors, the carrier's "delivered" scan marks the order Delivered for you. A tracking number for a label bought anywhere else cannot be followed — mark that order Delivered yourself.
Live delivery tracking
When you deliver an order in your own vehicle, the store can follow it on a map.
- Start delivery. Open the order and tap Start delivery with live tracking. On the driver's phone this opens the driver screen: tapping Start delivery marks the order out for delivery and starts sharing the phone's location. The map shows you and the store, the distance, and an estimated time ("~12 min"). The time is an estimate from the straight-line distance, not a route.
- The store is told. The store gets a notification and an email saying the order is on the way, with a link to its order page. The map is on that page — no login needed — and updates about every 10 seconds.
- At the store. Within about 150 m of the store, the driver screen asks whether to mark the order delivered and opens the usual proof of delivery: who received it, the licence or ID check, and the optional photo. You can also mark it delivered at any time without the map.
- Keep the page open. A web page cannot share a location in the background. Sharing pauses if the phone locks or the driver screen is closed, and the store's map says the location is paused. Open the driver screen again to carry on.
- Location off. If the phone's location is turned off for DISTRYB, there is no map, and the order can still be marked delivered.
- Privacy. The driver's location is shared only while the delivery is on the way, and only with that order's store and your own team. It is deleted when the order is delivered or cancelled, and a share left running by a closed phone is deleted within a few hours. Afterwards the order keeps only two facts: when the driver arrived at the store, and whether it was marked delivered within 150 m of it.
See also: Invoices & payments.