Events
Event emails: who hears what, and when
Events send a small number of emails, each at a fixed moment. None of them are marketing: each one tells someone something they need for that night. Emails come from no-reply@distryb.com.
To guests
| When | What it says | |
|---|---|---|
| The moment they pay | Order confirmation | What they bought, the total, and -- for anything they are collecting -- their collection code and the event it is collected at. For a pre-order, that half is paid now and the rest, plus tax, is charged when they collect. |
| The moment they buy admission | Ticket | Their door code and QR, the venue's time, and a calendar file. Also kept under My Orders → Tickets. |
| About 24 hours before | Tomorrow | Where and when, and where to find their ticket. |
| A few hours before | Starting soon | The same, shorter. |
| The morning after | Thanks for coming | A thank-you from the host, the bottles poured that night (best-rated first) with links to buy them, credited to the host. |
| Whenever the host sends one | A message from the host | Sent from the Bar tab with Message guests. Limited to a few a day so the room is not spammed. |
| If the event is cancelled or they are refunded | Refund | That their money is on its way back. |
| When a pre-order for "the next night" is placed on a night | Collect it at ... | The event it will be collected at, when and where. |
Guests are the people who bought a ticket or bottles for the event. Each address gets each email once.
To the host
| When | How | What it says |
|---|---|---|
| The morning after | Email + bell | Close out your event -- what the night sold, how many pours there are to record, and the two steps left: record the pours, then end the event. |
| A guest pays | Bell | A new order on the night. |
| A brand accepts or declines a stock request | Bell | The answer, on the event's Partners tab. |
To supplying brands
| When | How | What it says |
|---|---|---|
| A host asks for stock | Bell + email | Which bottles, how many, for which night -- answer in Co-hosting. |
| The host reports pours from your bottles | Bell | Confirm them when you close out. |
| The host reports damage, a loss or a replacement | Bell | Confirm or decline it on Co-hosting. |
To creators and affiliates
Creators are not emailed per sale -- every sale credited to them is on their Commissions page as it happens. Their payout arrives every Wednesday; see How creators are paid.
What is never sent
No email is sent for an abandoned checkout, and nobody is emailed twice for the same moment, however many times the system checks.